Privacy Policy

1. Acceptance of Policy

By accessing and using Kosh CRM, you accept and agree to this Privacy Policy. This document outlines how we collect, use, and protect your information. Continued use of our services constitutes your acceptance of any revisions to this policy.

2. Information We Collect

Account Information : Name, email address, phone number, profile photo, and company details.
Content : Messages, images, videos, or files shared during your use of the service.
Automatically Collected Data : IP addresses, device identifiers, browser types, and usage data.
Third-Party Data : Analytics or integrations through authorized platforms.

3. How We Use Your Information

Deliver and improve our services.
Enhance your experience with personalized features.
Ensure security and comply with legal obligations.
Provide support and respond to queries.

4. Data Sharing and Third-Party Access

With service providers for notifications, payment processing, or technical support. .
With legal authorities as required by law.
All third-party access complies with strict confidentiality agreements to ensure your data privacy and security.

5. Cookies and Tracking Technologies

Kosh CRM uses cookies and similar technologies to :

Analyze trends and user behavior.
Save user preferences for better functionality.
Ensure account security.

6. GDPR Compliance

If you are a resident of the European Economic Area (EEA), Kosh CRM ensures compliance with the General Data Protection Regulation (GDPR) You can exercise these rights by contacting support@koshcrm.com. Kosh CRM also ensures that any third-party data processing meets GDPR standards through Data Processing Agreements (DPAs). Your rights include :

Right to Access : Request access to the data we hold about you.
Right to Rectification : Request corrections to incomplete or inaccurate data.
Right to Erasure : Request deletion of your personal data (Right to be Forgotten).
Right to Restrict Processing : Restrict processing of your data under specific circumstances.
Right to Data Portability : Receive your data in a structured, commonly used, and machine-readable format.
Right to Object : Object to data processing for direct marketing or legitimate interest purposes.
Right to Withdraw Consent : Withdraw your consent at any time if data processing is based on consent.

7. Data Security

We prioritize the security of your data using advanced security measures, While we strive to implement robust security measures, no system is completely secure. We encourage users to maintain strong passwords and report any suspected unauthorized access, including:

Encryption : All sensitive data is encrypted both in transit (using SSL/TLS) and at rest.
Secure Access Controls : Role-based access and multi-factor authentication are used to ensure only authorized personnel access your data.
Regular Audits : Periodic security audits and vulnerability assessments to identify and mitigate risks.
Data Minimization : We collect only the minimum amount of data necessary to provide our services.
Incident Response Plan : In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours, as per GDPR guidelines.

8. Disclaimer for Third-Party Integrations

Kosh CRM integrates with third-party tools and platforms to enhance functionality and provide additional features. These include analytics, payment gateways, or other software integrations.

Independent Privacy Practices : These third parties may have their own privacy policies and data handling practices. We recommend reviewing their policies to understand how they process your data.
Limited Responsibility : Kosh CRM is not liable for any misuse of data by third-party providers. However, we ensure that any third-party integrations comply with stringent security and privacy standards before integration.
Data Sharing with Third-Party Integrations : Only essential data required for functionality (e.g., for payment processing or analytics) is shared, and such sharing is governed by strict data-sharing agreements.

9. Retention of Information

We retain user data for as long as necessary to:

Provide and improve our services.
Fulfill legal and regulatory obligations.
Resolve disputes and enforce agreements.

10. Childrens Privacy

Kosh CRM is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

11. Revisions to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated via email or through our website. Continued use after updates signifies acceptance.

12. Retention of Information

As a user, you have the right to :

Access and review the data we hold about you.
Correct inaccurate or incomplete information.
Request data portability in a machine-readable format.

13. Contact Us

Email :

support@koshcrm.com

Address :

AARHAT ISERV LLP, Kolkata, India.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes will be resolved under the jurisdiction of the courts of Kolkata, Inida.

Thank you for choosing Kosh CRM! We’re here to help you revolutionize your business processes with AI-powered productivity tools.